Common queries answered
Frequently asked Questions
Withinn 2 hours in Nairobi and a day to 2 outside Nairobi.
We are committed to quality. If you receive a damaged or incorrect product, please contact our support team within 48 hours of delivery. Returns and exchanges are handled in line with our customer satisfaction policy.
Once your order is confirmed, you will receive updates via SMS, email, or WhatsApp (where applicable). You can also contact our support team for real-time tracking assistance.
Our NeoLife Kenya support team is available to assist you via phone, WhatsApp, or email. We are committed to providing timely and helpful support for all your product and order inquiries.
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Please contact us as soon as possible after placing your order. If the order has not yet been shipped, we will update your details. If already dispatched, we will guide you on the next steps.